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Frequently asked questions

Frequently asked questions

  • For home seekers
  • For the tenant
  • How to apply for a rental apartment? What if I do not have a computer?
    1. Please see the options
    2. Fill out the rental application. You can state your preferred districts in the application. The application is valid for three months. If you wish to renew the application, please contact our customer service at tel. +358 20 130 3003 or by email at asuntovuokraus@colliers.com. You can print out the application here
    3. We shall notify you once an apartment matching your needs becomes available.
    4. Our letting negotiator will schedule a viewing with you.
    5. After the viewing, you may accept or reject our rental offer. Should you accept the offer, our letting negotiator and you will then schedule an appointment for signing the tenancy agreement or you can sign the agreement electronically. Don’t forget to bring your identification card to the signing.

    If you do not have a computer, please call our customer service at tel. +358 20 130 3003 and we will send you the application form, which you can then fill out and post to us. The application is valid for three months.

  • How can I renew my rental application? How long is the application valid?

    The application is valid for three months. You can renew the application and amend the information you have provided us with by contacting our customer service either by telephone at +358 20 130 3003 or by email at asuntovuokraus@colliers.com.

  • How can I check whether an apartment is still vacant? Can I apply for multiple apartments with one application?

    As long as the property is listed on line, you can apply for it. An apartment may already have been offered to someone but you can apply for multiple apartments in multiple districts using one application.

  • I am in a hurry to find an apartment! How can I receive an apartment offer more quickly?

    Carefully fill out all the sections of the rental application. You can provide us with further details about your situation. In urgent matters, please contact our customer service at tel. +358 20 130 3003.

  • Can I view an apartment?

    You should first submit a rental application, and once we have offered an apartment to you, you will have an opportunity to view the apartment.

  • How long can it take to find an apartment?

    We process rental applications constantly and shall contact you when we have found an apartment that matches your requirements.

  • What do state-subsidised apartment (ARAVA) and interest-subsidised apartment mean?

    Some of our apartments are state-subsidised (ARAVA) or interest-subsidised apartments. The Council of State has stipulated certain criteria pertaining to the resident selection process for these types of apartments.  For example, the household’s need for housing and assets affect the selection of residents. When applying for apartments categorised as state-subsidised (arava- ja korkotukiasunnot) or interest-subsidised (arava- ja korkotukiasunnot), please fill out the sections on need for housing, assets and income.

  • Can I apply for housing allowance?

    You can calculate on line at the Kela website whether you are entitled to receive housing allowance and submit an allowance application.

  • Is a shared apartment the right option for me?

    If you want to share an apartment with someone, please state all the people moving in in the rental application.

  • Are you interested in seniors housing or assisted living facilities?

    Seniors housing is designed with people of old age in mind. At least one of the applicants for a seniors apartment should be over 55 years old. Ask about our vacant homes from our customer service, tel. +358 20 130 3003.

  • Can I rent an apartment temporarily or for work purposes?

    Your company may rent a privately financed rental apartment from us and sublet it to their employee. If you need temporary accommodation, please contact our customer service, tel. +358 20 130 3003.

  • Can I apply for housing if I have default in my credit history?

    We always require applicants to have a Finnish personal identification number. The parties to a tenancy agreement should be identifiable and verifiable using a personal identification number.

    Under our letting policy, we check the credit history of all our applicants in Asiakastieto Oy database. Defaults in credit history may prevent us from letting an apartment to you but minor and extraordinary defaults may not necessarily prevent you from finding a home.

  • How do I sign a tenancy agreement?

    You can also sign a tenancy agreement electronically.

  • How much is the deposit?

    The deposit amount varies and is stated in the housing notice. Please note that the deposit amount may be different if you have defaults in your credit history.

  • Do I need to pay commission for a rental apartment?

    We do not charge commission for a tenancy agreement.

  • Do I need to have home insurance?

    We require taking out an extensive home insurance, which includes both home and liability insurance. You may select a home insurance from an insurance company of your choice. Home insurance is useful, for example, in the event of a fire, water damage or theft.

  • Am I allowed to have pets in the apartment?

    As a rule of thumb, pets are allowed. You can check whether this applies to your apartment by calling our customer service at +358 20 130 3003.

  • Is electricity included in the rent?

    Generally, electricity is not included in the rent.  Enter into an electricity contract with the electricity company of your choice before moving in to ensure supply at your new home from day one.

  • Is internet connection included in the rent?

    You will find information regarding the housing company internet subscription in the housing notice. For further information, please call our customer service at +358 20 130 3003.

  • Where can I find housing guidelines?

    The Tenant’s Guide is a collection of information and tips related to moving in, your home and your home building.

  • Where should I seek help if problems occur?

    Contact the property maintenance company in the following issues:

    • urgent matters, for example, a water damage in the shared areas or at home
    • obtaining an extract of the register of occupants
    • changes to the name sign on your door
    • renting a parking slot or booking the sauna
    • you have left your key at home
    • issues related to indoor temperature or ventilation
    • malfunctions at home, in the common spaces or equipment or issues related to groundskeeping
    • in emergencies related to the lift, please call the lift maintenance company directly (contact information inside the lift)

    The contact information of the property maintenance company is posted on the notice board.

    Please contact our customer service at +358 20 130 3003 in the following matters:

    • if the maintenance company has not responded to your service requests within a reasonable time
    • disturbances
    • repairs and inspections of the apartment
    • if you want to renovate or improve the apartment yourself
  • What happens if I pay the rent late?

    Should your rent fall overdue, we will send you a reminder and charge penalty interest according to the agreement and a collection fee.

  • Can I apply for housing allowance?

    You can calculate on line at the Kela website whether you are entitled to receive housing allowance.

  • Am I allowed to re-let the apartment, for example on Airbnb?

    Under the terms of the tenancy agreement, reletting the apartment is not allowed. Airbnb or similar short-term letting is considered as reletting and therefore prohibited. Breach of this provision is a reason for the termination of the tenancy agreement.

  • What is sub-tenancy?

    If you want to bring in another person to live in your apartment, you may establish a sub-tenancy agreement with the person. A tenant is allowed to sub-let up to a half of the apartment to another person, provided that the sub-tenancy does not constitute considerable harm or disturbance to the landlord. Sub-tenants are not allowed in one-room apartments.

    The principal tenant remains responsible for the apartment. When the principal tenancy ends, so does the sub-tenancy.

  • What if I move to another locality to study? What does temporary assignment mean?

    The tenant may, only with the permission of the landlord, assign the control over the entire apartment to another person temporarily for up to two years if the tenant resides in another locality due to work, study, illness or other corresponding reason. The principal tenant remains responsible for the apartment.

    The tenant must notify the landlord of the temporary assignment in writing at latest one month prior to the temporary assignment of the apartment.

  • How can I get more home keys?

    If you need more home keys, please contact our customer service, tel. +358 20 130 3003.

  • How is safety ensured in my housing company?

    The emergency plan of your housing company is posted on the notice board in the stairwell.

    How to ensure fire safety

    1. According to the law, every apartment must have a smoke alarm. It is your responsibility to acquire a smoke alarm, test it and replace the batteries when necessary.
    2. Install smoke alarms in the middle of the ceiling in every room (except the kitchen and bathroom). One smoke alarm per 60 m2 is sufficient. Test smoke alarms regularly.
    3. Keep the stove and its surroundings clean. Never store objects on the stove. If you have children or pets at home, we recommend installing child safety knob covers to the stove to prevent the stove being turned on by accident.
    4. Place light fittings safely. Pay attention to halogen lamps as they heat up easily.
    5. Do not use the sauna as a storage and do not use it for drying laundry.
    6. Burn candles in a safe place. Do not leave a candle burning without supervision. Using outdoor burners on the balcony is forbidden.
  • Where can I park my car?

    You can enquire about reserving a parking slot at our customer service, tel. +358 20 130 3003. Guest parking slots are designated only for the residents’ guests.

    Do not park on the emergency driveway of the property. The emergency driveway is marked in the yard with signboards.

  • When can I dust carpets?
    • Please refer to the housing company rules and regulations, which are posted on the notice board.
  • When should I keep quiet?

    The period from 10 p.m. to 7 a.m. is night time. If you plan to throw a party or renovate and think that it may get loud, please notify your neighbours of the disturbance well in advance. Nevertheless, make sure to not cause unreasonable disturbance.

    If loud noise can be heard in your apartment at inappropriate times, follow these instructions:

    • First, discuss the matter with the people involved the day following the event. Your neighbour may be unaware of the fact that their music or TV is so loud that it can be heard next door.
    • Should disturbances continue even after having a talk, please contact the property manager or our customer service, tel. +358 20 130 3003.
    • If the disturbance is substantial and occurs at night, please contact the police at the emergency exchange to bring the situation under control.
  • How can I switch apartments?

    Sometimes life presents you with a situation in which you wish to switch to another rental apartment.

    In order to do so, please submit an apartment application. Select the section “Asunnon vaihto” and enter your preferences regarding the apartment and district. You can also include districts or neighbourhoods where there currently are no vacant apartments. You may state your reason for switching apartments in the field “Lisätiedot”. We will try to fulfil your wish as soon as possible. Your housing application is valid for three months. You can extend your application period by calling our customer service at tel. +358 20 130 3003.

    Should an apartment that meets your preferences come available, our letting negotiator will be in touch with you. The exchange requires that you have no outstanding rent liabilities and that we have not received any complaints about you during your tenancy.

    If a new apartment is found with your current lessor, your current tenancy agreement can be ended at the start date of the new agreement. By doing so, you will avoid having to pay two rents simultaneously. We shall ensure that your current tenancy agreement is terminated when you enter into the new agreement.

  • What notifications do I need to give when moving?

    In order to receive your post at your new address, submit a change of address notification at the post office. In order to have your name on your apartment door and to receive an extract of the register of occupants, notify the property maintenance company. The contact information of the property maintenance company is posted on the notice board.

     

  • How long is the notice period of the tenancy agreement?

    The notice period for the termination of the tenancy agreement is stated on your tenancy agreement.

  • How can I terminate my tenancy agreement?

    You should always terminate your tenancy agreement in writing. When a tenant terminates a tenancy agreement, the notice period is always one full calendar month. The notice period is calculated from the last day of the calendar month during which we receive the notice. For example, if you give notice to terminate your tenancy agreement on 16 April, the first possible termination date of the tenancy agreement is 31 May.

    If two people signed the tenancy agreement, both people must also confirm the termination. If only one tenant is terminating the tenancy agreement while the other tenant wishes to stay in the apartment, the tenant staying must confirm the termination in order to accept full responsibility for the tenancy agreement and the obligations it entails.

    You can give notice to terminate your tenancy agreement electronically using your online banking ID or you can send the printable termination form, signed, by email to asuntovuokraus@colliers.com.

    Once we have received and processed the notice to terminate your tenancy agreement, we will always send written confirmation and instructions for moving out by email or post.

  • When will the deposit be returned?

    We will return the deposit within approximately two weeks.

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    Ratamestarinkatu 7 B
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    +338 20 130 3003

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